CASE STUDY: Susquehanna Health Systems

Susquehanna-Health-Conference-Room

CASE STUDY: Susquehanna Health Systems

Situation

Susquehanna Health provides high quality, compassionate, accessible and cost effective healthcare to the residents of Central Pennsylvania. They recently began the largest expansion project in their history, a 240,000 square foot Patient Tower, designed to include the latest technology to enable Susquehanna Health to strengthen their medical services as well as enrich the patient and family experience. This expansion included a six room conference center. Susquehanna Health turned to Cenero to design and implement an audio visual solution for their conference center that would give them the best technology to meet their specific business needs.

Solution

The conference center features a standalone conference room as well as rooms that are divisible. The divisible rooms need to function as separate rooms or as one system when they are opened. Cenero worked closely with representatives from Susquehanna Health to design conference rooms that would offer the doctors and administrative staff the technology they desired, but stay within the overall project budget.

It is essential to Susquehanna Health that their audio visual systems function without a hitch. For this reason, Cenero deployed their Audio Visual and Conferencing Managed Service – Constant Connect. “Constant Connect can be the difference between a meeting being successful and not successful” says Mark Watson, Administrative Director Network Services for Susquehanna Health. Constant Connect is a ground breaking managed service that reduces frustration caused by user and technical problems that occur during a conference or presentation. Every night, Constant Connect tests each component of Susquehanna Health’s audio visual systems to make certain that there are no surprises when it comes time for an important meeting. In addition, Tier 3 Technical Support is available to instantly assist with any problem as Constant Connect provides remote access to each and every system within their AV Solution. “The fact that someone is available instantly to assist with any problems that may arise” says Watson, “saves a lot of time and frustration.”

“Constant Connect can be the difference between a meeting being successful and not successful.  The fact that someone is available instantly to assist with any problems that may arise, saves a lot of time and frustration,” – Mark Watson, Administrative Director Network Services for Susquehanna Health